Policies in effect as of Jan 1, 2019, these policies replace all old policies.
Program Cancellations (withdrawals)
Program withdrawal before the program start date: A full refund is eligible; minus a $25 withdrawal fee.
Program withdrawal after the program start date: Program withdrawal after the 1st, 2nd or 3rd scheduled class will receive a pro-rated credit to their oaks ‘n acorns account; minus a $25 withdrawal fee.
Program withdrawals will not be accepted after the 3rd scheduled class. No refund or credit is eligible.
Program transfers prior to the 3rd scheduled class: Transfers into an eligible class will be accepted with no additional fee.
Program transfers after to the 3rd scheduled class: Transfers into an eligible class will be accepted with $15 administrative fee. Transfers are based on class availability and are within the same term only.
Camp Cancellations (withdrawals)
Camp withdrawal with more than 7 days notice: A full refund is eligible; minus a $50 camp withdrawal fee.
Camp withdrawal with less than 7 days notice: No refund or credit is eligible.
Withdrawals will not be accepted when less then 7-days cancellation notice is given and the full amount is forfeited whether attending or not. Camp days not attended or only partially attended will not be refunded, credited, nor will any makeup camp day be given. This includes missed days due to sickness or other unforeseen events.
Camp transfer with more than 7 days notice: Transfers into an eligible camp will be accepted; minus a $15 transfer fee.
Camp transfer with less than 7 days notice: Transfers into an eligible camp will be accepted; minus a $50 transfer fee.
Party cancellation at any time: $100+hst non-refundable deposit is forfeited upon cancellation.
Party Rescheduling (to another date)
Party rescheduling with more than 2 weeks notice: Rescheduling is eligible for up to one year; $20 rescheduling fee is due upon rebooking.
Workshops, Specialty Programs, Single Sessions, Play, Memberships
Non-attended or cancelled Workshops, Specialty Programs, Single Session Programs, Play Passes, and Membership purchases:
No refund or credit is eligible.